How Toorova actually works

Toorova is a structured course in AI and robotics. It runs in a web browser at toorova.com and as an app on iOS and Android. No payment and no prior knowledge. You answer six short questions, we build your plan, and you create a free account to keep it. Then you are in the first lesson. Each path also lists the prep it recommends on its own page. Advice, never a lock.

If you want the reasoning behind how the lessons are built, that's on the About page.

There's a free trial instead. Every new account starts with a free trial of everything: every course, Tooki the tutor, practice and projects. The store sets how long the trial lasts, and you see it before you start.

After the trial it's Premium, monthly or annual. Prices and billing periods appear in the app before purchase. If you cancel, the lessons you completed stay open for you to review and your progress is kept; everything else needs Premium.

Yes. Setup ends with a free account, and that's deliberate: the plan we just built for you has to live somewhere. With an account it's on every device you sign into. Web, iOS, and Android, and it survives a new phone, a cleared browser, and a lost laptop. Without one it would live on exactly one device and nowhere else.

Creating an account is free, and it isn't a subscription. Lessons start with a free trial of everything, then Premium.

Not on your own. Toorova accounts are for learners 13 and older. Under 13, a parent or guardian creates the account and stays connected to it, so a young learner's record sits with an adult who can see it.

Nothing stops you learning in the meantime: finish setup and the lessons open on the device you're using, with your progress stored on that device until an adult sets the account up.

At the beginning, the course is built for exactly that. The five stages are a deliberate order, not a menu, because each one teaches the vocabulary the next is graded on. If you want a longer answer, read Start learning AI with no background and What to learn first, and why the order matters.

Yes, the interface and the course. The Spanish catalog is written, not machine-translated, and held at parity with English. The AI features answer in the language you're using.

Choose in Settings → Language (System / English / Español). With no explicit choice the app follows your device or browser: any Spanish device gets Spanish, everything else falls back to English. This works the same on iOS, Android, and the web.

Yes, Settings → Appearance, with System, Light, and Dark. This page follows your system setting too.

Three ways: email and password, Sign in with Google, or Sign in with Apple. All three work on the web as well as in the apps.

If you use Sign in with Apple you may pick Apple's private email-relay address, and that relay address is the only one we ever see. That's fine, just remember which method you used, because signing in later with a different method creates a different account.

Yes, as long as you're signed in to the same account in both places. Progress, XP, streak, badges, and your place in a lesson sync across web, iOS, and Android.

Progress made while signed out lives only on that device. Signing up carries the local progress across; it doesn't merge two separate signed-in accounts.

Use the password-reset link on the sign-in screen. We email you a reset link. If it does not arrive, check spam, and check whether you originally signed up with Google or Apple rather than a password. Those accounts have no Toorova password to reset.

Yes, in Profile, any time.

Three routes, all equivalent:

• In the app: Settings → Delete account.
• On the web: toorova.com/account-deletion.
• By email: support@newronrobotics.com.

Deleting removes your account and its data, apart from anything we're required to keep for legal, security, fraud-prevention, billing, or compliance reasons.

Deleting your account doesn't cancel your subscription. Cancel that separately, through whichever store or processor you bought it from. See below.

Payment is handled entirely by the platform you buy on, the Apple App Store on iOS, Google Play on Android, or Stripe on the web. We never receive or store your full card details. Your subscription status is reported back to us so Premium unlocks on your account.

Yes, provided you are signed in to the same account in both places. The entitlement is attached to your account, not to the device you bought on.

If you bought without ever creating a named account, the purchase is tied to a silent identity on that one device and can't follow you anywhere. Create an account while it's still active and it comes with you.

Premium locks as soon as the store tells us the entitlement is off. On expiry, refund, or a billing problem. During the session, not only at next launch. The lessons you completed stay open for you to review, and you keep every bit of progress you made.

Your progress isn't deleted. XP, streak, badges, passed lessons and certificates earned all stay on your account, and everything reopens if you resubscribe.

• iOS: Settings app → your name → Subscriptions.
• Android: Google Play → Payments & subscriptions → Subscriptions.
• Web: the app opens the Stripe customer portal from your account screen, where you can manage or cancel.

Cancel where you bought. We can't cancel an App Store or Google Play subscription on your behalf, the store owns that relationship, and neither can we see your payment method.

1. Make sure you're signed in to the account you expect, on this device.
2. On iOS and Android, tap Restore purchases on the subscription screen.
3. On the web there's no "restore", a web purchase attaches to the account you were signed in as. Sign in as that account.
4. Still wrong? Contact us with the email you used and the store you bought from.

Yes, but they're platform-specific and not interchangeable: a Stripe promotion code can be entered on the web checkout, App Store offer codes are redeemed through Apple, and Google Play codes through Play. A code issued for one platform won't work on another.

Refunds are handled by whoever took the payment, Apple, Google, or Stripe, under their own policies, and are requested through them. If a refund is granted, Premium locks on your account when the store reports it. See the Terms, and write to us if something looks wrong.

They're separate on purpose.

• Completed. You reached the end. This happens however it went. Your place in the course, the next-lesson recommendation, and path progress all use this, so a bad day never blocks you or makes you redo something before the course will move on.
• Passed. You got at least 70% of the lesson's scored questions right. XP, badges, and certificates are earned by passing.

You're always shown the bar as a count, not a percentage: on a four-question lesson it reads "get 3 of 4 right".

No. XP is deferred, not forfeited. Come back, pass the lesson, and you're paid in full. Including the perfect-score bonus if you earn it. Struggling the first time costs you nothing at all. A pass is permanent once you have it.

By passing every lesson a certificate covers, not merely finishing them. There's one certificate per stage of the course, one for the whole curriculum, and, if you are on a professional track, one for that track.

Everyone can see the certificates as goals, with a progress figure and a list of what is still unfinished versus finished-but-not-yet-passed. Downloading the certificate as a PDF is a Premium feature, and the name printed on it is one you enter, stored on your device.

We hold this line deliberately. A credential you can tap your way through is worth nothing to you or to anyone reading it.

Getting a question wrong schedules that specific idea to come back, at the front of the queue. Getting it right repeatedly stretches the gap before you see it again. Roughly one day, then three, seven, fourteen, thirty. A miss drops it straight back to the start.

One rule worth knowing: answering correctly seconds after reading the answer does not earn a long interval. That's recognition, not memory, and treating it as memory would let you read your way to a thirty-day gap on something you don't know.

The app also judges each topic on a weighted recent accuracy, where recent attempts count for more, so one bad day doesn't erase established mastery, and one good day doesn't erase a real weakness either. More on why in Why you forget, and what to do about it.

A streak counts consecutive days you learn. Streak freezes cover a missed day; you earn them by leveling up, at most one a day, and can hold at most three. Since one freeze covers one day, no absence longer than three days can be bridged, which is intentional, because a streak that survives anything isn't measuring anything.

Creating an account also grants a small XP bonus and one starter freeze, so the concept is real and explainable from day one.

If you're signed in and go offline, completed lessons are queued on your device and sent in order when you reconnect, so nothing you finished is lost. Genuine errors. As opposed to "the network wasn't there". Are surfaced rather than retried silently.

Toorova doesn't have a "download for offline" feature. A long flight with no connection is not a supported way to use it.

An AI tutor you can ask about the lesson you are on. It's a Premium feature, and it's gated by age: 18+ can use it; 13–17 need parental permission; under-13 accounts never can. Those checks run on our servers, so they can't be bypassed from the app.

Your own learning record, and only yours: which lessons you have passed or finished, how solid each topic is for you, specific questions you recently got wrong and the answer you picked, the lesson and step you are on, and what is due for review. This is assembled on our servers from your account and sent with your question, which is what lets it address the actual misconception rather than re-explaining from scratch.

It can never include another learner's record, and your conversations with it are not shown to anyone else.

Sensitive personal information, confidential information, or private information about other people. Your messages are sent to a third-party AI provider to generate the reply, the providers we use are named in the Privacy Policy.

It's also a learning aid, not an authority. It can be wrong, incomplete, or out of date, and it isn't a substitute for a qualified teacher, engineer, doctor, lawyer, or safety expert. Verifying its output is, as it happens, one of the skills the course sets out to teach.

The AI features run under usage and cost caps. When a cap is reached you get a plain explanation and can try again later. We deliberately don't silently downgrade to a worse answer instead: a tutor that quietly gets worse with no way to find out why is one you would stop trusting, and rightly.

Yes. Interview practice, portfolio drafting, and an optional review of project work you submit. They're Premium and subject to the same age and permission gate.

We don't sell personal information for money, show third-party ads inside Toorova, or use your data to train our own AI models. Eligible adults using Toorova independently can opt in to limited Meta advertising measurement. That involves sharing device identifiers and limited app and subscription events for advertising attribution. It stays off for minors, school or institutional use, unknown eligibility and anyone who does not consent; iOS also requires Apple's tracking permission. The Privacy Policy explains the data, providers and how to withdraw permission, including limits for requests already sent.

We don't request device location, contacts, or microphone access. Online services receive network information such as your IP address.

Depending on where you live you may have rights to access, correct, export, delete, or restrict processing of your data. There's no self-serve export button in the app yet, so email support@newronrobotics.com and we will handle it. Details and your other rights are in the Privacy Policy.

Marketing email is opt-in, an unchecked box at sign-up, and every such email has an unsubscribe link. Opting out never affects account emails like password resets.

Almost always the finished-versus-passed distinction. The certificate screen lists exactly which required lessons are unfinished and which are finished but not yet passed. Retake the ones in the second list.

Check, in order: you have an active subscription; you're signed in to the account that holds it; you have answered the age question; and, if you are 13–17 with a linked guardian, that they have approved from their own account. If the account has ever answered "under 13", the tutor stays locked until a linked adult or our support team corrects it.

Reload first. On the web that usually picks up the latest version. If it persists, tell us what you were doing, on which device and browser, and roughly when, and we can match it to the error report.